Secretary - Front Office

Secretary - Front Office

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests, Team Members, and owners alike.

The Front Office Secretary provides secretarial, clerical and support for not only the Front Office Manager but also general Front Office operations. This role assists with translations, both verbally and written, daily clerical work and administrations for the Front Office department. The role ensures that all Front Office affairs are handled neatly and timely.

What will I be doing?

As the Front Office Secretary, you will be responsible for performing the following tasks to the highest standards:

• Maintain high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Front Office Manager.

• Establish good communication with the Housekeeping team.

• Be proactive towards guests, assisting them with any reasonable requests.

• Attend and participate in regular operational and hotel meetings.

• Assist the Front Office Manager with all paperwork, team member attendance, stock control, purchasing, etc. , ensuring that all Front Office affairs are handled neatly and in a timely manner.

• Check department team member attendance records.

• Track the monthly SALT score and updates and files.

• Assist and double check with Front Desk team members for the local and foreigner PSB information, updates and deliveries.

• Apply and manage office stationery.

• Ensure that the Front Office is always tidy and clean with all working equipment in good condition.

• Check all forms submitted from all sections of the Front Office.

• Contact with related departments and suppliers.

• Assist the Front Office department to prepare all meetings and activities, taking meeting minutes as well.

• Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager / Assistant Front Office Manager.

• Submit reports, action forms and all forms to the related departments and make sure all information is confidential.

• Take responsibility to cascade hotel information to related team members.

• Work closely with the Purchasing team to ensure regular purchase, flow of supplies and inventory.

What are we looking for?

A Front Office Secretary serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Good communication, organization and coordination skills.

• Good team player.

• Responsible and self-motivated.

• Patient, responsible and proactive in dealing with problems.

• Able to maintain excellent relations with team members.

• Able to work under great physical and mental pressures.

• Familiar with computer systems.

• Understand basic spoken English to meet business needs.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!